Terms and conditions

As a user of this website you acknowledge that any use of this website, UCN Shop, including any transactions you make, is subject to our terms and conditions below

Prices and delivery

When an order is placed, please notice that the price of a product is determined by the current price list for UCN Shop at the time the order is confirmed by UCN Shop, unless the parties have agreed otherwise in writing.

All prices are exempted from VAT, unless otherwise explicitly indicated.

Actual goods

Actual goods can be collected at the UCN Service Centres. The time of delivery is when the goods are collected at the UCN Service Centre. Actual goods include the following items:

  • Protractors
  • Diplomas
  • Compendiums
  • Tickets for swimming bath
  • Nameplates
  • Housing enablers

Educational courses and fees

Educational courses and fees are non-material goods. Educational courses are held at certain times. Educational courses and fees are considered to be delivered at the time of payment.  Non-material goods include the following items:

  • Study tours
  • Introductory courses
  • Conferences
  • Fitness (Campus Mylius Erichsens Vej)
  • AMPS
  • Fees

Payment

Payment must be made online. Payment can be made by Dankort, Visa-Dankort, MasterCard, JCB, Maestro, Visa and Visa Electron. Payment will be withdrawn from your card at the time the selected goods are delivered/shipped (see above).

Cancellation

Actual goods: We offer a 14-day money-back guarantee. In order to cancel the purchase of actual goods and get a money refund, factory sealing must be intact when the goods are returned to the UCN Service Centre. 

Non-material goods: Non-material goods are considered to be special delivery items, unless otherwise explicitly indicated. Please notice that cancellation of a purchase of special delivery items is not an option.

Security

UCN Shop uses the ePay payment system approved by Handelsbanken and Nets. All personal information and card information are handled using SSL encryption (SSL is short for Secure Socket Layer). This encryption provides a high level of assurance that confidential information cannot be intercepted by third parties.

UCN Shop only files information regarding your purchase of goods, e.g. name, address, e-mail address and telephone number. UCN Shop does not have access to details regarding payment card information. These details are handled by ePay and Handelsbanken. Withdrawal of the agreed amount is also handled by ePay and Handelsbanken.

Unless otherwise explicitly indicated, no additional fees such as credit card fees etc. are added when purchasing goods in the UCN Shop. 

Handling of personal data

All information collected is treated confidentially by UCN, and no information is transferred to countries outside the EU/EEA. The UCN Shop website is hosted by UCN.

Ownership

UCN has full ownership of all intellectual property rights relating to products and related services, including patents, designs, trademarks and copyrights.

Force majeure

UCN will not be responsible for any failure to fulfil obligations that is caused by conditions which can be classified as force majeure.

Examples of force majeure are unusual natural conditions, war, terrorism, fire, flood, vandalism, labour disputes, etc. Nor will UCN be responsible for any failure to fulfil obligations due to any unforeseen change in circumstances, or any other causes beyond UCN’s reasonable control.

Governing law and jurisdiction

Governing law: The cooperation of the parties is in all respects subject to Danish law.

Jurisdiction: Any dispute arising in connection with the cooperation between the parties shall be settled by a Danish court.


Contact information

University College of Northern Denmark
Selma Lagerløfs Vej 2
DK-9220 Aalborg Øst
Denmark

Telephone: +45 72 69 80 00
CVR no.: 30843126
Email: okonomi@ucn.dk